Back Office Support Specialist

Company: MET Italy
Area: Back Office
Country: Italy

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We are looking for a Back Office professional to join our team In Milan.

Main responsibilities:

  • Monitor and support the external back-office regarding the contract validation process;
  • Answer to customer queries and complaints in a timely and accurate way, via phone or email;
  • Support the Sales Area Managers in all the activities related to the management of the external sales agents;
  • Support the Credit team in managing the credit collection process, in line with the internal approved workflows;
  • Maintain customer accounts and records (in Salesforce) of customer interactions with details of inquiries, complaints, or comments.

Requirements:

  • MsC/BsC degree in finance or business studies
  • 1-3 years experience in sales support 
  • Fluent English
  • Accuracy, attention to details
  • Customer oriented approach