ERP Support Specialist
Company: MET Services Ltd.
For our growing IT organization in Budapest we are looking for an ERP Support Specialist to join our Group IT team.
Provide operational, functional and technical support for a multi-country / multi-company ERP system especially in the field of finance & accounting by cooperating with internal customers, service providers and other stakeholders of the Finance / IT organizations.
Main tasks and responsibilities:
- Ongoing professional support to both internal and external users (accounting service providers) of a Microsoft Dynamics NAV ERP system across multiple countries and operating companies
- Perform the technical key user role answering user inquiries, parameterizing the system, creating ad hoc business reports and testing changes
- Follow through on incidents including troubleshooting, corrective actions and reporting
- Administer users, roles, permissions – manage master data, dimensions, parameters
- Act as business analyst responsible for collecting functional requirements, document specifications and work with application developers to implement new functionalities
- Regular communication with users, organize training and feedback sessions
- Complete unit tests and coordinate user acceptance testing with documented scenarios, collect evidence and ensure completeness
- Work closely with other departments and functional teams to better understand business processes and suggest changes to improve automation / productivity, participate in roll-out projects and systems integration initiatives
- Minimum 3 years’ experience working with ERP systems in a technical support and / or functional key user role… be hands-on and manage smaller projects as needed
- Fluency in English, both oral and written, the job requires daily communication with international users and troubleshooting forums are mostly in English
- Ability to work independently, prioritize competing tasks and consistently deliver results in a dynamic international environment
- Demonstrated skills to translate business requirements to technical solutions and influence fast decision making with a bias towards action and iterative optimization
- Technical expertise in Microsoft Dynamics NAV is a strong advantage