ERP Support Specialist

Company: MET Services Ltd.
Area: IT
Country: Hungary

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For our growing IT organization in Budapest we are looking for an ERP Support Specialist to join our Group IT team. 

Role summary:

Provide operational, functional and technical support for a multi-country / multi-company ERP system especially in the field of finance & accounting by cooperating with internal customers, service providers and other stakeholders of the Finance / IT organizations.

Main tasks and responsibilities:

  • Ongoing professional support to both internal and external users (accounting service providers) of a Microsoft Dynamics NAV ERP system across multiple countries and operating companies
  • Perform the technical key user role answering user inquiries, parameterizing the system, creating ad hoc business reports and testing changes
  • Follow through on incidents including troubleshooting, corrective actions and reporting
  • Administer users, roles, permissions – manage master data, dimensions, parameters
  • Act as business analyst responsible for collecting functional requirements, document specifications and work with application developers to implement new functionalities
  • Regular communication with users, organize training and feedback sessions
  • Complete unit tests and coordinate user acceptance testing with documented scenarios, collect evidence and ensure completeness
  • Work closely with other departments and functional teams to better understand business processes and suggest changes to improve automation / productivity, participate in roll-out projects and systems integration initiatives

Requirements:

  • Minimum 3 years’ experience working with ERP systems in a technical support and / or functional key user role… be hands-on and manage smaller projects as needed
  • Fluency in English, both oral and written, the job requires daily communication with international users and troubleshooting forums are mostly in English
  • Ability to work independently, prioritize competing tasks and consistently deliver results in a dynamic international environment
  • Demonstrated skills to translate business requirements to technical solutions and influence fast decision making with a bias towards action and iterative optimization
  • Technical expertise in Microsoft Dynamics NAV is a strong advantage